Customer Service

Let us help! Below find information on some frequently asked questions. 

Customer Service

Privacy 

BigROnline.com does not share, sell or trade customer information, including e-mail addresses. Customer credit card information is used to complete the order only. We do not use or release any credit card or financial information for any purpose. We may use customer information for marketing and promotional purposes. For privacy purposes, all information relating to our customers is stored on a highly secure server that is not accessible via the Internet.

E-mails from us regarding special offers and promotions are optional. To be removed from the e-mail list, click here.

 

Security

The security of your credit card and personal information is a top priority at BigROnline.com. We strive to make your online shopping experience an enjoyable one by assuring you a secure transaction at any time of day or night, 365 days a year! When you place an order with us online, your order information is protected using Secure Sockets Layer (SSL) technology, which encrypts all personal information before it is transmitted over the Internet. You can rest assured that your transaction is confidential and secure.

Can I Return My Purchase? 

 BigROnline.com will gladly accept your returns for exchange or credit within 30 days of purchase. Merchandise must be in as-new condition (tags, packaging intact, unwashed, unworn).

 Boots may be exchanged or returned only if the soles are unscratched and the boots are in as-new condition. When trying on boots, be sure to walk only in carpeted areas until you are sure that your boots fit correctly.

 

How To Ship Your Return or Exchange 

 BigROnline.com strongly recommends that all return shipments be made by UPS or USPS, so that you can take advantage of their shipment tracking system.  We cannot assist you with lost return shipments unless a tracking number has been assigned to the shipment.

 Include a copy of your packing slip, email order confirmation, or a printed copy of your order inside the package. Ship your return to:

Big R Online

Attn: Returns Department

100 Big R Street

Pueblo, CO 81001

Returns will be processed at the facility within 48 hours of arriving. If the item is deemed re-sellable the full amount of your purchase (less any shipping and handling) will be refunded to you within 2 weeks.  If your returned item was purchased with a Gift Card, we will issue another Gift Card for the amount of the credit due on completion of the return. If there is an additional amount owed, your credit card will be charged for any replacement merchandise when shipped.

 

Returning to a Store 

If there is a Big R retail store near you, you may return your online purchase to the store for exchange or refund. You must take a printed copy of your order to the store along with your merchandise. You can print a copy of your order by going to your Order History Page.  Click here for a list of locations near you.


Problems, Questions, Suggestions? - Contact Us! 

To contact the store nearest you for product or information requests please see our LOCATIONS page. 

ONLINE ORDER QUESTIONS - 888-201-0036 or [email protected]

MAIN OFFICE - 719-948-3030 or [email protected]

Gift Cards

We offer both electronic and physical gift cards, and you can redeem them both in-stores and online at any of our CO, NM, and TX locations. Find out more.

Account Login

Creating an account online makes it easy to keep track of your orders, shipping status, save your payment methods, and more. Sign In.

Contact Info

You can contact our main office with the information directly above, and individual store contact info, addresses, and hours are located HERE

Shipping and Delivery

We offer both shipping and in-store pickup options depending on the products you order. Find out more.