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Returns & Exchange


In Store


Online


Big R will gladly accept returns for exchange or store credit within 30 days of purchase. Merchandise must be in as-new condition with tags, packaging intact, unwashed and unworn.


Big R strongly recommends all return shipments be made by UPS or USPS to take advantage of the tracking system.


You must have proof of purchase for all cash returns. If you do not have a receipt, the return will be made for the lowest sale price and for in store credit only.


We cannot assist you with lost return shipments unless a tracking number has been assigned to the shipment. 


Big R does not cover ordinary wear and tear, or damage caused by improper use or accidents. If your item has a manufacturing defect in the material or workmanship, you can return it for a refund or exchange. 

Include a copy of your packing slip, email order confirmation, or a printed copy of your order inside the package.


Frequent Asked Questions?

What are resalable items?

All items must be clean, unwashed, unworn, unscuffed and have original tags.
 

Where do I return an item purchased online?

Big R Online

Attn: Returns Department

100 Big R Street

Pueblo, CO 81001

Can I return or exchange a clearance item?

We dont accept returns on clearance items

Guidelines and restrictions

Power equipment items such as lawn mowers, weed eaters, hedge trimmers, chainsaws, air conditioners, power washers, compressors, and generators are not returnable. These items must go through the manufacturer's warranty for repair.
 

Can I request a return online?

Yes! Please sign on to your account and find the order under the orders tab, then click RETURN ITEMS. Let us know what you would like to return and the reason for the return/exchange. Please add any information you think might be helpful in the comments section. Click SUBMIT RETURN REQUEST. Send your order back to:

Big R Online

Attn: Returns Department 

100 Big R Street

Pueblo, Colorado 81001

ALL SALES FINAL ON CLEARANCE ITEMS, GUNS AND POWER EQUIPMENT