ALL SALES ARE FINAL ON CLEARANCE ITEMS, AMMO, FIREARMS AND POWER EQUIPMENT
Can I return my purchase
bigr.com will gladly accept your returns for exchange or credit within 30 days of purchase. Merchandise must be in as-new condition (tags, packaging intact, unwashed, unworn). Boots may be exchanged or returned only if the soles are unscratched and the boots are in as-new condition. When trying on boots, be sure to walk only in carpeted areas until you are sure that your boots fit correctly.
Returning to a Big R Store
If there is a Big R retail store near you, you may return your online purchase to the store for an exchange or refund. You must take a printed copy of your order to the store along with the product(s). You can print a copy of your order by signing into bigronline.com and visiting your order history page.
Looking for a store near you? Check here: Big R Locations
Returning to bigr.com
On the return slip (included with your purchase or get a copy here) please ensure to check the reason you are returning the item(s) and send the slip back in with the product.
How to ship your return or exchange?
Bigr.com strongly recommends that all return shipments are trackable. We cannot assist you with lost return shipments unless a tracking number has been assigned to the shipment. Include a copy of your packing slip, email confirmation, or a printed copy of your order with the package.
Ship your return to:
Big R Online
Attn: Returns Department
100 Big R Street.
Pueblo, Colorado 81001
Returns will be processed at the home office within 48 hours of recieving. If the item is deemed re-sellable, the full amount of your purchase (less an shipping and handling) will be refunded to you within 2 weeks.
Problems, questions, suggestions?
If you have any questions regarding your order, please email us at: custservonline@mybigr.com. You may also contact us by phone at (719)-766-9493. Hours of operation of our customer service department are Mon-Fri 8:30AM-4:30PM Mountain time. Closed Saturday and Sunday. Customer service is also closed on the following holidays: Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day and New Year's Day.
Frequently Asked Questions
What are resalable items?
All items must be clean, unwashed, unworn, unscuffed and have original tags.
Can I return or exchange a clearance item?
We do not accept returns on clearance items.
Guidelines and restrictions
Power equipment items such as lawn mowers, weed eaters, hedge trimmers, chainsaws, air conditioners, power washers, compressors, and generators are not returnable. These items must go through the manufacturer's warranty for repair.
Can I request a return online?
Yes! Please sign in to your account (you must have an account prior to purchase & placed your order while signed in.). You can find the order under the orders tab, then click RETURN ITEMS. Let us know what you would like to return and the reason for the return/exchange. Please add any information you think might be helpful in the comments section. Click SUBMIT RETURN REQUEST.
Returns & Exchange
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